Refund policy

It is our goal to ensure you enjoy shopping with us.

However, if you are not satisfied with your purchase, please email us within 14 days of receipt. We cannot accept return requests if it has been more than 14 days since your order was delivered.

Buyers are responsible for return shipping costs. Shipping costs are non-refundable.

Please email us at info@tripleonda.com with your order details and your return/exchange intention.

The following must be included in all returned packages:

Order number
First and last name
Email
Reason for return

FAULTY MERCHANDISE

All items are inspected before being shipped. However, if you receive a defective item, please contact us at info@tripleonda.com within 72 hours of receipt, along with clear images and your order number. We cannot process faulty merchandise after 72 hours. For defective items, you will have the option to receive a replacement piece or a full refund of the amount you paid, the choice is yours.

WRONG ITEM RECEIVED

All items are inspected before being shipped. However, if you receive a wrong item, please contact us at info@tripleonda.com within 72 hours of receipt, with clear photographic evidence of the item, the package, and your order number, and we will send you a new piece once we have verified the information. Alternatively, if the item is no longer in stock, you will be provided with a store credit or a full refund of the amount you paid.

MISSING ITEM

If you receive a package and it does not include all items, please do not worry. Sometimes, items are shipped separately due to weight restrictions or because they come from a different warehouse. If after a few days/weeks of receiving the first package you have not received the missing items, simply email us at info@tripleonda.com with your order number and the items received, and we will respond as soon as possible.

CANCELLATIONS

You can cancel your order within 20 hours of purchase. However, if more than 20 hours have passed since your order was placed, we will not be able to cancel it, but we will always be willing to assist you in your situation.

If you wish to change your order, please contact us as soon as possible. We will try to accommodate any changes if your order has not yet been shipped. If your order has already been shipped, we cannot change it, but you are always welcome to make a return if desired.

For cancellations and changes to the order, please contact us at info@tripleonda.com.